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Part1of2
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Re: Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
I can't believe it, but I think I actually got them to fix a problem. It shouldn't have been this hard, but I'll take it. As I mentioned earlier, on X, I got a response that they were going to have someone take a look at it. Like a real live person checking the problem out. Somewhere between 6:00-6:30PM this evening, things got back to normal. These speeds are actually great for the area and I'll take it! Interestingly enough, you can see where the download and upload completely flipped around 6:00PM (Green is Download and Yellow is Upload). Now, I am very curious as to what the problem actually was! I am cautiously optimistic, but time will tell. Thanks to those of you who basically agreed with me and allowed me to gripe and the suggestions.1Ver0likes0ComentariosRe: Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
formercanuck wrote: Part1of2 wrote: One thing to add that I thought about for my situation is that the only thing different about the device for which the speedtests recently posted is that it was a brand new device on the network and on that tower. That was the first day I turned it on and ran those speedtests that day, but then didn't again until nearly 2 weeks later. Is it possible that the tower overall is throttled in general for everyone due to capacity issues but that this device, since it was new, was sort of allowed free reign until something kicked in to throttle the IMEI? Part of me thinks that seems far-fetched, but then part of me is like..absolutely carriers could do this. idk what to think at this point. I really have no choice but to keep pushing until something happens I guess. Yours appears to be more of "it was good until a certain date for all devices at 1 location, 24x7", which typically indicates something local or between the tower and upstream. Yep, someone else contacted me via X this morning and I think it may actually be going a little further. I was told they did discover that there was some sort of backhaul issue and I think they are going to have an actual real live person go out there. I'll believe it when I see it, but they are basically still only telling me something I already know! Had I not been as super persistent, who knows how long I and my entire community around me would have to deal with such crap service.2Visto0likes0ComentariosRe: Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
One thing to add that I thought about for my situation is that the only thing different about the device for which the speedtests recently posted is that it was a brand new device on the network and on that tower. That was the first day I turned it on and ran those speedtests that day, but then didn't again until nearly 2 weeks later. Is it possible that the tower overall is throttled in general for everyone due to capacity issues but that this device, since it was new, was sort of allowed free reign until something kicked in to throttle the IMEI? Part of me thinks that seems far-fetched, but then part of me is like..absolutely carriers could do this. idk what to think at this point. I really have no choice but to keep pushing until something happens I guess.1Ver0likes0ComentariosRe: Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
@Maniac0609So, honestly, this sort of sounds like typical congestion. The times, for the most part, you are describing slower speeds are generally during what are peak times for any internet usage. This is different than my issue because your speeds go back up and they ebb and flow, go up and down during distinct periods of time. Mine, used to be high, then tanked and never change, no matter what I do. I could be totally wrong, but that is what I see in your description. One thing to try is to see what happens if you force 4G during these slow periods. It may be less congested on 4G, offering you better speeds, since more devices are starting to use 5G. Sort of like taking a side or back road instead of the packed highway during rush hour.1Ver0likes0ComentariosRe: Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
Surprise, surprise. Working with the rep on X was a worthless endeavor. Based on the language used and the not exactly correct English, I assume I was once again talking with the very nice, yet utterly incompetent reps you get when you call on the phone. All they did was create a "ticket" that will inevitably get closed with literally no action taken. This is the same exact thing that has happened 2 other times since this problem started. It's honestly shameful how terrible all of these large companies are nowadays. Since T-Mobile is quite literally my only option out here, my only choice is to keep paying them for speeds that I cannot even hardly browse the web with or go without completely. They have proven they will absolutely go out of their way and above and beyond….to avoid doing anything to actually correct problems. WIth all of the evidence presented, can't possibly be bothered to send a tech out to the area to investigate further. Will have to figure out my next move now I suppose since the one place to go that is supposed to help does not.7Visto1like0ComentariosRe: Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
Well, looks like I am being given the "Usually when the upload speeds are high like that and download speeds are low like that, that means congestion" nickel and dime at this point. I figured as much. It's frustrating to have so many people work so hard to not actually solve a problem that so clearly exists. Even a "hey, we will schedule a network engineer to check it out in the area, but it will be a month or x amount of time" is far better than "yeah, nah, just congestion!". Congestion makes 0 sense here. I realized that I used Speedtest for the Friday, 9/22 tests we did, so it saved my results. This graph really show the literal dive my results took. To me, and anyone else who can think even remotely critically can look at this graph and see SOMETHING happened. We didn't get a sudden influx of population all in one day in my county of 44,000. I am not trying to be insulting, just frustrated it is this hard to get any type of service in any way. I even referred them to this thread with all of the information and testing and proof and sadly, I don't even think they read more than perhaps part of the first post to get a gist of what is going on. https://www.speedtest.net/results?sh=a4f51f27ae9c93e5b252163ff19d6fee2Visto0likes0ComentariosRe: Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
formercanuck wrote: BBB escalation will get you a bit more than the typical locals, but I have had your message of "we can't guarantee coverage in all areas" often. I'd almost recommend taking a 'drive by' the tower (½mile away?) and taking a 'test'. and similarly network readings. I did mention above that it took me a CPUC written complaint to get T-Mobile to 'fix' the 0.3Mbps 5G service, along with a BBB escalation. 8 months . Then, after publishing the written response, it was fixed in 1 month. Press them on the issue - tell them you have full bars, but effectively unusable service. 5G 'should be' +100Mbps (according to past reps). 1Mbps at ½mile is pretty bad, especially with good power level, and usable SINR. Why I mention microwave …I'm in a suburban area, the local tower here is microwave. A 'bump' (wind, or other) can move these a bit out of alignment - or …something comes in between. For the amount of spectrum available and signal, your results (2 weeks ago) were decent. And you are right on the money with this. I apologize, because I was wrong. There is fiber going up that road but that could be for something else because there is a fixed wireless provider that's co-located on that Tower. There are indeed microwave antennas on the tower. Interestingly enough the weekend after it stopped working well was when Ophelia came this way and the wind was blowing like crazy. So your theory is very well plausible. They seem to be taking it a little bit more serious in the X support chat so we will see. I'm not demanding that it be fixed ASAP because I'm realistic but I'm just trying to at least get an acknowledgment that there is something going on and that is going to be looked into. That's all.5Visto1like0ComentariosRe: Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
To be clear, it's not as rural as rural is sometimes taken to mean. It's not "middle of nowhere" rural. We are about 15 minutes from town. Backhaul is not microwave, at least not directly from this tower. I can see it clearly from my property. I have also seen the fiber markers going up the road to the tower. The tower is the only thing up that road. I have initiated a chat with TMobile on X, but a bit disheartened that they start out with something to the effect of we'll help but understand we can't guarantee coverage in all areas. I even linked them to this thread with all the data that discusses as little as 2 weeks ago, I had much better service. And if I'm getting signal lie I am but 1 or sub 1Mbps, something is up.9Visto1like0Comentarios
