Forum Discussion
Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
I'll try to be brief, but have a bit of data to share. First, let me state that T-Mobile supports reps are super nice, BUT cannot think outside of the narrow box they are trained in and really can't ...
BBB escalation will get you a bit more than the typical locals, but I have had your message of “we can't guarantee coverage in all areas” often.
I’d almost recommend taking a ‘drive by’ the tower (½ mile away?) and taking a ‘test’.
and similarly network readings.
I did mention above that it took me a CPUC written complaint to get T-Mobile to ‘fix’ the 0.3Mbps 5G service, along with a BBB escalation. 8 months .
Then, after publishing the written response, it was fixed in 1 month. Press them on the issue - tell them you have full bars, but effectively unusable service. 5G 'should be' +100Mbps (according to past reps). 1Mbps at ½ mile is pretty bad, especially with good power level, and usable SINR.
Why I mention microwave … I'm in a suburban area, the local tower here is microwave. A 'bump' (wind, or other) can move these a bit out of alignment - or … something comes in between. For the amount of spectrum available and signal, your results (2 weeks ago) were decent.
I can't believe it, but I think I actually got them to fix a problem. It shouldn't have been this hard, but I'll take it.
As I mentioned earlier, on X, I got a response that they were going to have someone take a look at it. Like a real live person checking the problem out. Somewhere between 6:00-6:30PM this evening, things got back to normal. These speeds are actually great for the area and I'll take it!
Interestingly enough, you can see where the download and upload completely flipped around 6:00PM (Green is Download and Yellow is Upload). Now, I am very curious as to what the problem actually was! I am cautiously optimistic, but time will tell. Thanks to those of you who basically agreed with me and allowed me to gripe and the suggestions.
