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7 TopicsHome 5G speeds much slower than 5G cell phone
I've had T-Mobile 5G Home Internet for a couple years now. Speeds have been pretty consistent with upload speed seeing a slight boost a few months ago. I routinely get around 250Mb download and 40-50Mb upload. My question is, on my Samsung 5G phone, also running on T-Mobile's network, from the exact same spot as where the Home Internet gateway is, I routinely get in excess of 600Mb download and 50-60Mb upload speeds on the phone. Now I assume the antenna quality is different between the two products, and maybe the phone has support for more/different 5G channels, but does that account for such a large discrepancy?Solved190Visto0likes3ComentariosSudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
I'll try to be brief, but have a bit of data to share. First, let me state that T-Mobile supports reps are super nice, BUT cannot think outside of the narrow box they are trained in and really can't help much. I have contacted and been on the phone with them 2 times now for hours trying to figure this problem out. Said they were going to toss it to network engineers and get back to me. Well, problem still exists, no call back, still getting really really awful speeds for no reason that I can think of other than tower or transport issues. Also, while I am not professing to be an expert in this arena, I am actually a network and infrastructure engineer at a massive/global manufacturing company by trade and have been for 2 decades now so I am very familiar with this space. The important bits: T-Mobile Magenta Max (Veteran) Family Plan (so effectively unlimited data and something like 40GB or 60GB tethering, which we never use). 6 Lines (2 lines are in TX and have NO issues at all, the other 4 are in Virginia, we are all having issues at home) Had the same plan for almost 5 years now and this has never happened. Live in a rural area, but we have one tower that is .6 miles from my house. It is on a small mountain and I have a direct line of site, unobstructed to it. I get about 2-3 bars 5G or, if I set it to LTE for preferred, I get full bars. 2 Fridays ago, I was doing some testing of speeds around my property outside. We wrote down download and upload speeds in about 25 different areas around the house. The average of all of these was around 60 Mbps/5 Mbps. This is actually not the fastest, but suitable considering the area. This was on 5G. About a week ago, we started getting TERRIBLE performance on our phones. I am talking less than 1Mbps-2 Mbps down and like 50 Mbps upload for some reason, consistently. This happens on 3 different android phones (Pixels and Galaxy), and an iPhone 14. I get the same exact speed range no matter if I force 4G, 5G and no matter where i am at on the property for the most part. When we go elsewhere and run Speedtests, our speed is as would be expected for the most part. Like in a different city where I work. When I test via hotspot or tether, again..speeds exactly the same range of speed . A few other things that may be related (since they seem to be data related) None of these 4 lines can dial data-related short codes (i.e. #WEB#). We either get a message stating this Service is not available (or valid) your your account type -or- it will spin and then come back after like 2 minutes and say "Connection problem or invalid MMI Code" When I look at my account online, it says for these lines that we have used 0.00GB of data which is not accurate at all. Again, these may not be related, but a little bit suspect IMO. When the reps say they look a the tower, there is no enhancement or upgrade going on. OK, fine but that doesn't mean something isn't messed up. There clearly is something going on. I know the exact tower identifier I am using (again, there is only one here) but they cannot confirm they are looking at the right one bc they say they don't have that info (comeon...really?) I use multiple sources for testing speed and they are all fairly in alignment. I am not exaggerating when I say I am getting such slow speeds, even on 5G or LTE. I tested just a minute ago and it was 876k down and 27 Mbps up. It's not congestion There is just no way. To start, most people in this part of my county either don't have mobile phones still/yet (farming community) and, if they do, they use either Verizon or US Cellular. Population density is very sparse and we are not a place where people come in and out of and demand changes. So to go from 30-40Mbps average to 1.5Mbps or less in 2 weeks seems super far fetched. I am frustrated bc I keep getting told that it will get looked into but doesn't seem to be an I never get a call back and the problem remains. I am at a loss on what to do. We rely on mobile phones this far out and this is frankly unacceptable. We are paying lot for nothing it seems. Does anyone have any advice or suggestions at all?Solved2.3KViews2likes33ComentariosDowntown Billings, MT - DO NOT SWITCH TO TMO - THEY NEGLECT OUR TOWERS
hello, i thought id drop by here to let everyone in my area who might be thinking about switching to them know that the service is godawful, and it appears they have zero plans for midband 5G here. it's especially pathetic that the midband is in most small townsBUT not the largest city in MT. The tower downtown (the big one on n. 22nd street) is insanely overloaded and oversubscribed. it was erected a few years back after people started jumping ship again from the bad signal from lack oftowers. now they've neglected the overloadedtower and it malfunctions practically every weekday from 9a-9p. AT&T has actually rolled out 5G service correctly, and so has Verizon. T-MO is once again left as the worst and slowest carrier in Billings. (don't believe me, check rootmetrics!) i would love to switch but i'm currently stuck with them and have major buyers remorse. also, youd be lucky if a call goes out or comes in when roaming. so listen fellow Billingsites - don't do it. you've been warned.57Visto2likes0ComentariosModernization speeds all over the place
Hi, We live in a rural area and rarely get over 2 bars of cell service on LTE with download speeds MAYBE as good as 15mbps. Recently, things got worse and our bars have been dropping to nothing, or 1 bar, with speeds of under 1mbps. I called T-Mobile and was told that they were doing Modernization of the towers and that it should be done within a few days. Fast forward to today (a week later) speeds were still bad until this morning when I woke up to 2 bars of 5G with download speeds of over 100mbps! To my delight, I thought we were getting somewhere and that T-Mobile had finally delivered on the promise they made over a year ago that things were being upgraded and improved. That lasted for approximately 1 hour, then we dropped off the face of the earth again, back down to record low, unusable LTE speeds of less than 1mbps. My question is, obviously we now know we are capable of receiving 5G and super good speeds, but my worry is that this happened by accident or some fluke and we won't be getting anywhere near this once modernization is complete. Any insight into how this modernization works, the technical side of these things, or if we should hold our breath would be great. As I'm writing this, I now have 1 bar of 5G back and getting 70.5 mbps down! Please Lord, please let this hold! Hubby and I have been working from home for the last year with terrible speeds, and have been praying for a solution this wholetime. Thanks for any insight! McMurray512Visto0likes2Comentarios