Forum Discussion
Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
I'll try to be brief, but have a bit of data to share. First, let me state that T-Mobile supports reps are super nice, BUT cannot think outside of the narrow box they are trained in and really can't ...
BBB escalation will get you a bit more than the typical locals, but I have had your message of “we can't guarantee coverage in all areas” often.
I’d almost recommend taking a ‘drive by’ the tower (½ mile away?) and taking a ‘test’.
and similarly network readings.
I did mention above that it took me a CPUC written complaint to get T-Mobile to ‘fix’ the 0.3Mbps 5G service, along with a BBB escalation. 8 months .
Then, after publishing the written response, it was fixed in 1 month. Press them on the issue - tell them you have full bars, but effectively unusable service. 5G 'should be' +100Mbps (according to past reps). 1Mbps at ½ mile is pretty bad, especially with good power level, and usable SINR.
Why I mention microwave … I'm in a suburban area, the local tower here is microwave. A 'bump' (wind, or other) can move these a bit out of alignment - or … something comes in between. For the amount of spectrum available and signal, your results (2 weeks ago) were decent.
@Maniac0609 So, honestly, this sort of sounds like typical congestion. The times, for the most part, you are describing slower speeds are generally during what are peak times for any internet usage. This is different than my issue because your speeds go back up and they ebb and flow, go up and down during distinct periods of time. Mine, used to be high, then tanked and never change, no matter what I do.
I could be totally wrong, but that is what I see in your description. One thing to try is to see what happens if you force 4G during these slow periods. It may be less congested on 4G, offering you better speeds, since more devices are starting to use 5G. Sort of like taking a side or back road instead of the packed highway during rush hour.
