Forum Discussion
Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
I'll try to be brief, but have a bit of data to share. First, let me state that T-Mobile supports reps are super nice, BUT cannot think outside of the narrow box they are trained in and really can't ...
BBB escalation will get you a bit more than the typical locals, but I have had your message of “we can't guarantee coverage in all areas” often.
I’d almost recommend taking a ‘drive by’ the tower (½ mile away?) and taking a ‘test’.
and similarly network readings.
I did mention above that it took me a CPUC written complaint to get T-Mobile to ‘fix’ the 0.3Mbps 5G service, along with a BBB escalation. 8 months .
Then, after publishing the written response, it was fixed in 1 month. Press them on the issue - tell them you have full bars, but effectively unusable service. 5G 'should be' +100Mbps (according to past reps). 1Mbps at ½ mile is pretty bad, especially with good power level, and usable SINR.
Why I mention microwave … I'm in a suburban area, the local tower here is microwave. A 'bump' (wind, or other) can move these a bit out of alignment - or … something comes in between. For the amount of spectrum available and signal, your results (2 weeks ago) were decent.
Surprise, surprise. Working with the rep on X was a worthless endeavor. Based on the language used and the not exactly correct English, I assume I was once again talking with the very nice, yet utterly incompetent reps you get when you call on the phone. All they did was create a "ticket" that will inevitably get closed with literally no action taken. This is the same exact thing that has happened 2 other times since this problem started.
It's honestly shameful how terrible all of these large companies are nowadays. Since T-Mobile is quite literally my only option out here, my only choice is to keep paying them for speeds that I cannot even hardly browse the web with or go without completely.
They have proven they will absolutely go out of their way and above and beyond….to avoid doing anything to actually correct problems. WIth all of the evidence presented, can't possibly be bothered to send a tech out to the area to investigate further. Will have to figure out my next move now I suppose since the one place to go that is supposed to help does not.
