Forum Discussion
Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
I'll try to be brief, but have a bit of data to share. First, let me state that T-Mobile supports reps are super nice, BUT cannot think outside of the narrow box they are trained in and really can't ...
BBB escalation will get you a bit more than the typical locals, but I have had your message of “we can't guarantee coverage in all areas” often.
I’d almost recommend taking a ‘drive by’ the tower (½ mile away?) and taking a ‘test’.
and similarly network readings.
I did mention above that it took me a CPUC written complaint to get T-Mobile to ‘fix’ the 0.3Mbps 5G service, along with a BBB escalation. 8 months .
Then, after publishing the written response, it was fixed in 1 month. Press them on the issue - tell them you have full bars, but effectively unusable service. 5G 'should be' +100Mbps (according to past reps). 1Mbps at ½ mile is pretty bad, especially with good power level, and usable SINR.
Why I mention microwave … I'm in a suburban area, the local tower here is microwave. A 'bump' (wind, or other) can move these a bit out of alignment - or … something comes in between. For the amount of spectrum available and signal, your results (2 weeks ago) were decent.
To be clear, it's not as rural as rural is sometimes taken to mean. It's not "middle of nowhere" rural. We are about 15 minutes from town. Backhaul is not microwave, at least not directly from this tower. I can see it clearly from my property. I have also seen the fiber markers going up the road to the tower. The tower is the only thing up that road.
I have initiated a chat with TMobile on X, but a bit disheartened that they start out with something to the effect of we'll help but understand we can't guarantee coverage in all areas. I even linked them to this thread with all the data that discusses as little as 2 weeks ago, I had much better service. And if I'm getting signal lie I am but 1 or sub 1Mbps, something is up.
