Forum Discussion
Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
I'll try to be brief, but have a bit of data to share. First, let me state that T-Mobile supports reps are super nice, BUT cannot think outside of the narrow box they are trained in and really can't ...
BBB escalation will get you a bit more than the typical locals, but I have had your message of “we can't guarantee coverage in all areas” often.
I’d almost recommend taking a ‘drive by’ the tower (½ mile away?) and taking a ‘test’.
and similarly network readings.
I did mention above that it took me a CPUC written complaint to get T-Mobile to ‘fix’ the 0.3Mbps 5G service, along with a BBB escalation. 8 months .
Then, after publishing the written response, it was fixed in 1 month. Press them on the issue - tell them you have full bars, but effectively unusable service. 5G 'should be' +100Mbps (according to past reps). 1Mbps at ½ mile is pretty bad, especially with good power level, and usable SINR.
Why I mention microwave … I'm in a suburban area, the local tower here is microwave. A 'bump' (wind, or other) can move these a bit out of alignment - or … something comes in between. For the amount of spectrum available and signal, your results (2 weeks ago) were decent.
formercanuck wrote:Part1of2 wrote:One thing to add that I thought about for my situation is that the only thing different about the device for which the speedtests recently posted is that it was a brand new device on the network and on that tower. That was the first day I turned it on and ran those speedtests that day, but then didn't again until nearly 2 weeks later. Is it possible that the tower overall is throttled in general for everyone due to capacity issues but that this device, since it was new, was sort of allowed free reign until something kicked in to throttle the IMEI? Part of me thinks that seems far-fetched, but then part of me is like..absolutely carriers could do this. idk what to think at this point. I really have no choice but to keep pushing until something happens I guess.
Yours appears to be more of “it was good until a certain date for all devices at 1 location, 24x7”, which typically indicates something local or between the tower and upstream.
Yep, someone else contacted me via X this morning and I think it may actually be going a little further. I was told they did discover that there was some sort of backhaul issue and I think they are going to have an actual real live person go out there. I'll believe it when I see it, but they are basically still only telling me something I already know! Had I not been as super persistent, who knows how long I and my entire community around me would have to deal with such crap service.
