Forum Discussion
Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
I'll try to be brief, but have a bit of data to share. First, let me state that T-Mobile supports reps are super nice, BUT cannot think outside of the narrow box they are trained in and really can't ...
BBB escalation will get you a bit more than the typical locals, but I have had your message of “we can't guarantee coverage in all areas” often.
I’d almost recommend taking a ‘drive by’ the tower (½ mile away?) and taking a ‘test’.
and similarly network readings.
I did mention above that it took me a CPUC written complaint to get T-Mobile to ‘fix’ the 0.3Mbps 5G service, along with a BBB escalation. 8 months .
Then, after publishing the written response, it was fixed in 1 month. Press them on the issue - tell them you have full bars, but effectively unusable service. 5G 'should be' +100Mbps (according to past reps). 1Mbps at ½ mile is pretty bad, especially with good power level, and usable SINR.
Why I mention microwave … I'm in a suburban area, the local tower here is microwave. A 'bump' (wind, or other) can move these a bit out of alignment - or … something comes in between. For the amount of spectrum available and signal, your results (2 weeks ago) were decent.
Well, looks like I am being given the "Usually when the upload speeds are high like that and download speeds are low like that, that means congestion" nickel and dime at this point. I figured as much. It's frustrating to have so many people work so hard to not actually solve a problem that so clearly exists. Even a "hey, we will schedule a network engineer to check it out in the area, but it will be a month or x amount of time" is far better than "yeah, nah, just congestion!".
Congestion makes 0 sense here. I realized that I used Speedtest for the Friday, 9/22 tests we did, so it saved my results. This graph really show the literal dive my results took. To me, and anyone else who can think even remotely critically can look at this graph and see SOMETHING happened. We didn't get a sudden influx of population all in one day in my county of 44,000. I am not trying to be insulting, just frustrated it is this hard to get any type of service in any way.
I even referred them to this thread with all of the information and testing and proof and sadly, I don’t even think they read more than perhaps part of the first post to get a gist of what is going on.
https://www.speedtest.net/results?sh=a4f51f27ae9c93e5b252163ff19d6fee
