Forum Discussion
Can't receive data when on 5G UC
New Pixel 6 Pro. Worked fine for first few days. Now when the phone shows connected to 5G UC, I can not receive any data or connect to internet. There's an exclamation point in the notification area. If the phone shows just 5G or LTE them I can receive data. Tried resetting all networks and still won't work on 5G UC band.
Having the same issues with my iPhone 12 Max. Phone turns into a brick when UC triggers. First time in a long time I'm looking for new service. Reset my network settings, cycled my phone… nothing works. Worst part I can't restrict UC from triggering and turning my phone into a brick.
No. The solution offered by T-Mobile was to turn off 5G completely and only use LTE… not exactly the right way to keep customers. They should have held back the rollout of UC.
+1 every time I see 5G UC it means not enough internet even for checking emails, I am on T-Mobile ONE, feels like punishment for being on grandfathered plan… no offers, no promos, no internet, I wish John Legere to be back so bad
BC NC wrote:
Having the same issues with my iPhone 12 Max. Phone turns into a brick when UC triggers. First time in a long time I'm looking for new service. Reset my network settings, cycled my phone… nothing works. Worst part I can't restrict UC from triggering and turning my phone into a brick.
Figure it out yet? Same issue on my iPhone 13. I JUST got T-Mobile about 2 months ago, and they say UC stands for "Ultimate Coverage", but that's gotta be a joke
BC NC wrote:
No. The solution offered by T-Mobile was to turn off 5G completely and only use LTE… not exactly the right way to keep customers. They should have held back the rollout of UC.
Exactly! Sounds like T-Mobile is saying, go to another carrier. I still have a couple apps that get no data when UC is connected. Royal PITA 🤬.
I have the new Galaxy S22. All of a sudden two days ago, my phone started switching from 5G to 5G UC. Once it switches over to 5G UC, I completely lose all network. My phone goes dead. I spent over an hour with TMobile tech trying to figure it out. The only thing they could figure out was that there was an issue with their towers in the area. It would take 3-5 days to fix. However, my coworkers with TMobile are not experiencing any issues. Why only my phone?
marmen wrote:
Why only my phone?
If you are getting a solid 5 bars 5gUC, then I've had the same issue at times: congestion (i.e., near a ball game). Anything less than 5 bars, 5GUC suffers tremendously (your phone can see it but the tower is not hearing your phone).
My solution, unfortunately, has been to disable 5G altogether,
I have an iPhone 13 and magenta max 55+ and lost data everytime UC turned on. pretty bad to lose nav data when in a different city and trying to navigate. I saw above that one person was able to turn off UC but I don't see where that is an option. calling it ultra capacity is a joke.
So disappointing. When I'm using T-mobiles most advanced network, my phone is a brick - no bandwidth, no data. And T-mobile's response? Go back to a legacy network, to LTE. This has been going on for over a year. When will T-mobile resolve these issues? My new iphone 14pro was a brick this morning, out of the box 5G is enabled. Sure enough, it was connected to T-mobile 5G UC. Once I went back to LTE things were fine again.
Think I'm good now. Believe it was a combination of cell tower upgrades in my area and sim card. Switched to esim and getting better connections and data transfers.
