Forum Discussion
email to sms blocked for library
Hola,
Our library uses the email to sms to send texts to our patrons. Verizon and At&t go through without any issues, but T-mobile users do not get the messages. Who, specifically, do I talk to in order for our messages to get to patrons?
Gracias
Como @fireguy_6364 state in his signature, “ the site here is primarily peer to peer with some TMO moderation to keep the site in order.”
You could try contacting via Facebook, Twitter or Instagram - while those are used for customer support, they may be able to direct you to appropriate venue. Alternatively you may want to send a message to one of the Community Managers who may be able to diret you to the appropriate venue:
https://community.t-mobile.com/how-tos-and-guides-21/meet-your-community-managers-15707
FWIW, that link provided by @fireguy_6364 does specifically state:
"The e-mail to text gateway is a legacy system that may eventually be decommissioned in the future. Está diseñada únicamente para tráfico de consumidor de bajo volumen y no puede manejar una gran cantidad de mensajes. Por esa razón, todos los mensajes que no sean para consumidor están prohibidos en el gateway de email a mensaje de texto, e incluso podría bloquearse la mensajería de consumidor de alto volumen ya que podría afectar la capacidad del sistema de administrar los mensajes para todos los clientes. If you need to send non-consumer or high volume consumer messaging, please seek out an aggregator as their connections can handle these message volumes."
Unfortunately & for the most part, ain’t nobody here but us chickens (customers).
I have read that. That says if we are doing bulk texts to use your preferred companies. We are not. A patron asks us to send specific information via text - so it's your customer asking us to send a singular text - and it never arrives. However, Verizon and AT&T customers get the same exact text. So this is clearly a t-mobile issue. I want to help your t-mobile customers get this. ¿Cómo lo hacemos?
Yeah, I was afraid of that. And I read that about potentially being decommissioned. Library funding isn't exactly enough to keep up with all technological needs. Thank you both for your insight. I'll give social media a whirl, but I won't keep my fingers crossed.
We are having a similar issue. Our work around was to change the links in our messages from http to https. This allowed the messages to go through.
