Forum Discussion
People calling me get a busy signal
The majority of the people calling me get a busy signal even when I'm not on the phone.
Thanks for clarifying. In this situation, we will need you to gather a few examples of this happening that are less than 24 hours old. Once you have these examples (date/time/number that called you) please contáctanos so our tech care teams can gather that info and open up a support ticket for you.
Thank you for your responses.
This happened at home office in an excellent signal area and on WI-Fi calling. Using a ZTE. Discussed this issue with tech. several times. Finally received an answer that seems to be working. Will get back if not. Apparently, having my Connection preferences setting to Wi-Fi preferred was (maybe) causing this situation. Tech asked me to place setting on Cellular preferred which uses Cellular Network for calls. If Cellular unavailable, use Wi-Fi. Makes sense, I guess, since I am in a very strong signal area. However, my Wi-Fi signal was also strong, so I do not know why that would cause a busy signal for callers. In any event, calls seem to be going to voicemail now when I am unable to answer instead of a busy signal.
On my android:
Go to: Settings>More>Wi-Fi Calling>Cellular preferred
