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ZenHen's avatar
ZenHen
Newbie Caller
10 months ago

sudden decreased signal strength

Hello, I have T-Mobile Wireless Internet. We have had it in this location since January and it's been working wonderful. 2 weeks ago our signal dropped significantly and I am constantly getting a "weak signal " pop up on my devices. Did something change? Can I do anything to help correct it? For reference, I live in North GA. ¡Gracias! 

ayuda
internet residencial
t-mobile
  • formercanuck's avatar
    formercanuck
    10 months ago

    I would recommend contacting TMobile's Home Internet number.  It could be a whole number of things.

6 Replies

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  • Rogracer2000's avatar
    Rogracer2000
    LTE Learner
    10 months ago
    Copiar enlaceReportar

    It could be that your tower was switched to another for maintenance issues or other reasons.  It is a good idea to check the TMHI app for your tower ID and see if it's changed from the one that was giving better service.  People should take a "screenshot" of the signal metrics when service is good, and then use that as a basis of comparison when things change.  If your tower ID has changed, then it could be helpful for the service rep to know that when you call them.

  • afoden's avatar
    afoden
    Newbie Caller
    10 months ago
    Copiar enlaceReportar

    I've noticed a severe drop in signal strength in NJ. Not sure what is going on. Y-Mobile needs to fix this quickly or I will be moving to another carrier!

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Hello, I have T-Mobile Wireless Internet. We have had it in this location since January and it's been working wonderful. 2 weeks ago our signal dropped significantly and I am constantly getting a \"weak signal \" pop up on my devices. Did something change? Can I do anything to help correct it? For reference, I live in North GA. ¡Gracias! 

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Hello, I have T-Mobile Wireless Internet. We have had it in this location since January and it's been working wonderful. 2 weeks ago our signal dropped significantly and I am constantly getting a \"weak signal \" pop up on my devices. Did something change? Can I do anything to help correct it? For reference, I live in North GA. ¡Gracias! 

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It could be that your tower was switched to another for maintenance issues or other reasons.  It is a good idea to check the TMHI app for your tower ID and see if it's changed from the one that was giving better service.  People should take a \"screenshot\" of the signal metrics when service is good, and then use that as a basis of comparison when things change.  If your tower ID has changed, then it could be helpful for the service rep to know that when you call them.

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Same here is upstate SC . Same place since I got it but all of a sudden slow speeds . Basically unusable .

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I've noticed a severe drop in signal strength in NJ. Not sure what is going on. Y-Mobile needs to fix this quickly or I will be moving to another carrier!

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I haven't had this issue myself.

 

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It's happening all over.

Im looking into Verizon.

Hopefully they will be better.

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I would recommend contacting TMobile's Home Internet number.  It could be a whole number of things.

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