Forum Discussion
Thousands of patients with T-Mobile unable to use our IVR (DTMF tones not transmitting, requires multiple calls)
I work for medical clinic with about 600 users. For almost 2 years now, we have been having issues where wireless callers from T-Mobile/Mint/Metro PCS and all of their MVNOs, have the inability to ...
I have the same issue with Western Union. Enter numbers and the IVR acts as though it is not receiving any tones. This is my first attempt with Western Union but it gave me numerous opportunities to retry. I tried slow, fast, long hold on the buttons (I realize that the transmitted tone may be the short DTMF but the time is long on my side). No matter what I try, the IVR Appears to not get any tone. iPhone 15 with latest firmware.
