Forum Discussion
Tombile SIM not working in India!
I have a tmobile sim card which I am currently using on an Iphone X. I am not Getting any reception since last 2 weeks. No network bars available.
- Contacted customer care and made some network settings with them still doesn't work.
- Selected manual network (Vodafone and Idea) and also kept on automatic network selection for a while. Still not working.
- Indian Sim card works perfectly fine in the same phone.
- Tried Tmobile sim card in Samsung S9, shows couple of network bars but unable to make calls or incoming calls. Says (Not on registered network)
I have used tmobile sim card 1 year ago while Roaming in India in the same area and it worked perfectly fine. Now I am totally frustrated. I have interview calls lined up and other stuff and I am unable to do many things.
Hmm.
It sounds like there may need to be a ticket filed. While it's true we're often very very limited as to what we can do with a foreign network, if it is something from our side, a ticket is the only way to identify that.
If anyone has the opportunity, I would suggest reaching out to T-Force on FB or Twitter (links in my signature) and see if they can file a ticket!
-Lauren
Hmm.
It sounds like there may need to be a ticket filed. While it's true we're often very very limited as to what we can do with a foreign network, if it is something from our side, a ticket is the only way to identify that.
If anyone has the opportunity, I would suggest reaching out to T-Force on FB or Twitter (links in my signature) and see if they can file a ticket!
-Lauren
Any updates on resolution?
Same problem here. Doesn't currently work in Hyderabad. Just stopped about a day or 2 ago. Was working fine on Vodafone for a month until a few days ago (in multiple cities), I confirmed it wasn't a hardware issue because the sim wouldn't connect to a network in my other phone either. This is extremely frustrating as there's no time you need your phone more than when you're travelling internationally. I'm happy that they include international data and texting but if it's going to be unreliable that's dangerous.
I have tried everything I can. Reached out to voda, reached out to tmobile, researched over internet but no solution could be found. Problem still persists. Tmobile needs to take care of this or I think I will have to move my accounts somewhere else.
Exactly the same thing with me. I don't know what's the problem. I tried to work things up with vodafone customer care as well because tmobile mentioned them as their partner in India but no solution there either. They said, Tmobile has to resolve this and Tmobile reps on line says its an international network and we cannot guarantee any sevice in international zones.
Thanks. Please update once the issue is fixed.
I just called cust care ... they said their engineering team is working on this issue.
Any luck? Is the issue fixed?
Having same issue. Any luck on your side?
I am also facing the same problem ....
After reaching India I had service for a couple of days and suddenly it stopped working without getting any calls or text messages.
