1 week later and still can not use my phone

It has been almost a week since my phone was supposed to be ported over from spectrum to T-Mobile and T-Mobile was supposed to pay and switch from my old account to port my number over. At this point, I am still without a phone, I work off of my phone, which is causing complete inconvenience, and I am unable to make any phone calls or receive any phone calls. If at all possible, could someone please check my account and see Why my application is still in pending status and has not been updated or current, so I can have a working phone to use. I can be reached at any time on the second line that is on my plan. Unfortunately, the line 9193445419 is unavailable and cannot be used. I would like to speak to someone immediately if possible. Gracias

Jamiya Jacobs