Forum Discussion

JVestal529's avatar
JVestal529
Network Novice
Hace 11 meses

Carrier Lock Restricted by TM, iPhone 13 Pro brand new paid in full from Target

Please help. I've had this brand new phone for 2 years now, bought accessories, etc. Set up phone without SIM, logged into my Apple ID and was finally ready to use it with  my carrier and is sim/carr...
  • tidbits's avatar
    Hace 11 meses

    If Target said it was unlocked then they messed you up. Here is the Apple Policy that screws your unlocking experience. https://discussions.apple.com/thread/254042796?sortBy=best

     

    Now to get this unlocked you need to contact T-Force(T-Mobile Help) on Facebook or Twitter with they will contact Apple to find out if the IMEI is legit theirs and then they will get the IMEI imported to the database for unlocking and put in the request to Apple. 

     

    Short tidbit of information no carrier would put the IMEI in their database without verification from the manufacturer(the right department) as they don't want to be held potentially liable for theft or fraud is why you are having this problem.