Forum Discussion
Carrier Lock Restricted by TM, iPhone 13 Pro brand new paid in full from Target
Please help. I've had this brand new phone for 2 years now, bought accessories, etc. Set up phone without SIM, logged into my Apple ID and was finally ready to use it with my carrier and is sim/carr...
If Target said it was unlocked then they messed you up. Here is the Apple Policy that screws your unlocking experience. https://discussions.apple.com/thread/254042796?sortBy=best
Now to get this unlocked you need to contact T-Force(T-Mobile Help) on Facebook or Twitter with they will contact Apple to find out if the IMEI is legit theirs and then they will get the IMEI imported to the database for unlocking and put in the request to Apple.
Short tidbit of information no carrier would put the IMEI in their database without verification from the manufacturer(the right department) as they don't want to be held potentially liable for theft or fraud is why you are having this problem.
Check the imei# in the link below to see status of the imei. If sold by Target the imei number is not in Tmobile's system and they can't unlock it.
https://www.t-mobile.com/resources/bring-your-own-phone#imeiextender
May I ask why you bought a phone 2 years ago and you're just activating it on a network now?
Could of avoided some of this 2 years ago. It sounds like Target sold you a phone that's been returned or a store employee used his Sim in it to see if they liked it.
