Forum Discussion
Carrier Lock (SIM_locked) on iPhone SE (2nd gen) - cannot be removed
I bought 2 new iPhone SE (2nd gen) from Apple when the product was released. Then, I brough them to my T-mobile lines. Now, I am about to sell them so that I can start using new devices. In one of th...
Model number. The carrier unlocked version has a different model number than the Tmobile version.
I understand that they are both SE’s 2nd Gen but the clerk who sold them gave you the Tmobile version by mistake.
gracias @gramps28 for bringing up the model number difference. Looks like that is the key to why one phone would lock and the other wouldn't. The flex policy that @syaoran brought up does make unlocking interesting. @jyuan2004 Since the phone was purchased through Apple, the unlock process is a little bit different. If you remove the sim card and reset the phone, it should automatically unlock during that process and be ready to use the new sim card. If you do the reset and it still says that it is not compatible with a non-T-Mobile SIM, then you would need to reach one of our care experts and most people on the Community like to do that by direct messaging us through Facebook or Twitter. You'll tell them your situation and then ask them to follow the process for iPhones purchased from 3rd party retailer. That request takes a couple days, but it ensures that all systems know that the phone should not be locked to T-Mobile.
