Forum Discussion
Carrier Lock (SIM_locked) on iPhone SE (2nd gen) - cannot be removed
I bought 2 new iPhone SE (2nd gen) from Apple when the product was released. Then, I brough them to my T-mobile lines. Now, I am about to sell them so that I can start using new devices. In one of the phones, the Carrier Lock field is "SIM Locked", which makes me very angry, because I never owed anything to T-mobile on these devices.
I talked to 3 technicians on T-mobile side, and 1 from Apple Care. The Apple technician said they don't set Carrier Lock and they can't clear it. The T-mobile technicians told me that they have cleared this phone in their system so that I should just live with the "SIM Locked" on my phone, because they don't have a mechanism to clear it.
This is unfair to me in 2 ways: (1) potential buyers may shy away from my phone because it says that the phone is locked to a carrier; (2) T-mobile should have never put a lock on my phone in the first place, resulting in my tedious phone call with multiple technicians to no vail.
I wonder if someone has a clever way to clear it?
Model number. The carrier unlocked version has a different model number than the Tmobile version.
I understand that they are both SE’s 2nd Gen but the clerk who sold them gave you the Tmobile version by mistake.
Ok thanks gramps28 I appreciate that
Tmobile did not sell you the phone, you bought a USA iPhone on the Grey market from a seller who probably jailbroke it. Tmobile will not help since you're not a customer.
You can try taking to a phone repair store in Turkey to see if they can jailbreak it again for you but there's no guarantee it will not lock again down the road.
Are there any solutions for this issue?
I really need help with this issue
It will unlock again or what I don’t get what you said
also I spoke with Apple customer service they told me that I need to talk with T-mobile because I told them when I got my iPhone it was T-mobile sim in and I searched for email or something to talk with T-mobile but I didn’t find so now you try to say I can’t use my iPhone again with any sim or what?
Tmobile will only help Tmobile customers. Sounds like your phone was jailbroke which isn't a permanent unlock code.
Iit was woking for 2 years but now I traveled to Turkey and it doesn’t work with any sim
I am not but there was a T-mobile sim in my phone also I am not in USA and I got my iPhone from Saudi Arabia who can help me?
Ansag wrote:
Also how can I contact T-Mobile
Are you a Tmobile customer? If not Tmobile won't be able to help and you need to contact the person you bought it from.
Also how can I contact T-Mobile
I am experiencing the same problem. I bought a phone from Saudi Arabia and it was replaced by Apple. Currently, no SIM card works on it in the settings. When I go to General, then it appears carrier lock ( SIM LOCKED ) I need help please
