Forum Discussion
i need to unlock a cell locked by t-mobile
good day
Dear all,
I bought an iphone xs max, but recently i have realized that is lock by operator (t-mobile). Can someone inform me an email address of t-mobile where i can send the imei of cell in order they proceed to unlock.
Thanks for your info
brgds.
T-Mobile can't help you. Return the device to the seller you purchased it from.
i'm not a t-mobile USA customer. Im from Spain. I bought the device (iphone xs max) to a private seller, and i didn't know that device was locked by operator (t-mobile).
The terminal has no any icloud restriction nor is in black list. But i need that device be unlocked by operator (t-mobile). So pls. let me know what it's the procedure to ask T-MOBILE to unlock the device:
some details of device:
- Operador: T-Mobile - EE.UU.
- IMEI: 357269095210571
- Referencia Terminal: LIB20405Iawaiting your info
gracias
T-Mobile does not have an e-mail for Customer Service or Support. Are you a T-Mobile USA customer? Did you purchase the device directly from T-Mobile? Does your account and device meet all of the SIM Unlock Policy requirements?
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
