Forum Discussion

Ebdah1's avatar
Ebdah1
Network Novice
Hace 12 meses

Moto G Pure unlock

I have bought my phone of someone in Australia which turned out to be locked by T-Mobile USA. I never knew it was locked especially to an American company. I have tried to unlock it and paid for it twice to get the code to unlock it. It costed me more than $100 just to unlock it but it never worked. I got emails back from the unlocking company saying the IMIE number is fake which is what  T-Mobile USA got back to the company trying to unlock it for me or I get asked to contact T-Mobile to unlock it or by visiting one of T-Mobile stores which is not possible because I am in Australia. When I contacted T-Mobile they couldn't unlock it for me either.... So what do I do now? Please help if you can... 

 

Attached screenshots including IMIE NUMBER.... 

 

GRACIAS 馃憤

 

  • You will need to send it to your sister since it needs to be activated on Tmobile towers. The quickest way is opening a prepaid plan with $100 in refills and using on Tmobile towers for 17 days.

  • Ebdah1's avatar
    Ebdah1
    Network Novice

    The mobile is locked to their network which means they are able to unlock it with a code remotely... When I  put in my sim card in the phone it instantly asked me for the sim unlocking code.... Why not give me the code to unlock it 

  • gramps28's avatar
    gramps28
    Router Royalty

    Unfortunately Tmobile can only unlock phones for Tmobile USA customers.