Forum Discussion
Not unlocking 12 pro max
So I am a business customer and not only have I been waiting 3 months for my phone that has been paid off for over a year to be unlocked, TMobile has been arguing with me that my phone was not purcha...
T-mobile customer support has had 2 separate 3 way calls with myself and Apple Care. It is clear that TMobile is not unlocking it because they are claiming that they never sold me that phone.
I was told the phone has to currently be on my account for 40 days. The policy states the device the device must have been on the account for at least 40 days. The language is past tense not present or future.
I offered to send a print out of my T-Mobile account to prove the phone was purchased through them and to prove it is paid off, they said it’s not necessary but the phone is still locked.
If I file the complaint through the arbitration process I bet the phone will magically be unlocked. I also asked the agent if there was an update on the ticket escalation and it was over a week with not response on T-Mobile end. How is that acceptable business customer service?
