Forum Discussion
Not unlocking 12 pro max
So I am a business customer and not only have I been waiting 3 months for my phone that has been paid off for over a year to be unlocked, TMobile has been arguing with me that my phone was not purcha...
Yes the phone was exchanged through Apple care while I was paying the EIP. The EIP has the correct IMEI and both times TMobile spoke to Apple care they were informed and the confirmed they had the correct IMEI.
This screenshot from my TMobile account very clearly shows that the phone is paid off and that I paid TMobile for it. Yesterday I messaged them through facebook and I was told it will take 72 hours.
I called tech support and asked for an EIP contract copy for said phone. I was told to goto a store, I'm heading there today. Does anyone have the contact information for their Arbitration team? I'm about through as the last tech support person I spoke to was supposed to call me yesterday. They never called back, this is about the 5th time this has happened. It's absolutely unacceptable customer service for a business account.
