TMobile, not unlocking phone and changing excuses, reasons

no mention was made of there being any payment due, I was not making payments on the phone 

they kept telling me “the phone is unlocked” 

I asked them about the eligibility requirements 

they said all was paid up… I was clear, they insisted the phone was unlocked 

the said all was fine, t-mob insisted the phone was unlocked when everyone, including apple, the people at at&t could see that it was locked… 

I even asked to be moved upline several times, thinking the lowly workers on the front line are missing something important… the people I was told were supervisors, were worse… the same failure to solve the problem with a tone of irritation that I would dare bother them 

 and, more rude when I pointed out they were back tracking some lie they just told me

I tried to reach the corporate office, I had to climb to that level with att years ago, but, no way to do what with t-mob

failure at one level is all you get 

thank  you for reminding me to write a documentation of the time wasted and the lies from their reps 

if there was some issue, they never mentioned it

they kept saying “we show the phone is unlocked” 

while the phone said it was locked and that is what everyone else saw

they need to pay me for the time wasted

and the loss of money for having to buy a new phone to leave awful connectivity