Forum Discussion
Sprint Galaxy Note 4 Unlocking
Hola,
I acquired a Sprint Galaxy Note 4 that I am trying to unlock. Unfortunately Sprint website does not exist anymore and i can't get any help from them. How do i get my phone unlocked since Sprint and T-Mobile are not one? Any help would be greatly appreciated.
Thank you!!
alangban wrote:
I am not a T-Mobile customer. This is a Sprint phone that has never been used with T-Mobile.
How to I get to Sprint to help if T-Mobile cannot?
Gracias.
T-Mobile can't SIM Unlock this device for you. Either take it to a local cellphone repair shop and pay them to SIM Unlock it for you or return it to where you bought it.
Alright. Thank you for your advice. Now I know I shouldn't waste time thinking T-Mobile would help.
alangban wrote:
I am not a T-Mobile customer. This is a Sprint phone that has never been used with T-Mobile.
How to I get to Sprint to help if T-Mobile cannot?
Gracias.
T-Mobile can't SIM Unlock this device for you. Either take it to a local cellphone repair shop and pay them to SIM Unlock it for you or return it to where you bought it.
I am not a T-Mobile customer. This is a Sprint phone that has never been used with T-Mobile.
How to I get to Sprint to help if T-Mobile cannot?
Gracias.
Are you a Tmobile customer? If not, they can't assist.
Thank you gramps28. I checked the link and here are the eligibility criteria I found:
La elegibilidad del dispositivo se determina de la siguiente manera:
- El dispositivo debe ser vendido por T-Mobile. (My device wasn;t sold by T-Mobile but by Sprint many years back.)
- El dispositivo no puede estar denunciado como perdido, robado o bloqueado. (My device not reported stollen...)
- La cuenta asociada con el dispositivo debe estar al día. (No idea who the previous owner was)
- El dispositivo también tiene que cumplir todos los requisitos de desbloqueo para dispositivos con planes pospagados o prepagados que se indican abajo.
Elegibilidad para desbloqueo para dispositivos móviles con planes pospagados
- El dispositivo debe haber estado activo en la red T-Mobile por al menos 40 días en la línea que solicita el desbloqueo.
- Si el dispositivo se financió o arrendó a través de T-Mobile, deben haberse hecho todos los pagos y el dispositivo tiene que estar totalmente saldado.
- Si el dispositivo está asociado con una cuenta cancelada, el saldo de la cuenta debe ser cero.
- T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.
I have no answer to many of these requirements. How do I get T-Mobiole to verify them and determine if my device qualifies for unlocking?
Thanks for your help
You need to be a customer of Mobile USA and meet all the requirements in the link below.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
