Forum Discussion
T-Mobile device unlocking SCAM!
My wife lost her phone on 12/15/2023. We received a replacement phone on 12/17/2023 and provisioned it that same day. I paid off my two phones IN PERSON on 12/23/2023. I have a paper receipt for t...
gramps28 wrote:I'm not sure how warranty claims go for unlock status because of the imei number since the imei us a new one.
Si @HeavenM sees this post, she will have more insight about this.
Device unlocks for warranty exchanges are usually pretty simple. If the original device was already eligible for unlock, then the replacement device will also be eligible. If the original phone was not eligible, then normal requirements need to be met. For example, if the original phone was in use for 40 days, but not paid off, then the replacement phone just need to show usage for a day and then be paid off and should be eligible once the payment plan officially falls of the account.
fubar wrote:The replacement was the result of an insurance claim. T-Mobile confirms the loss report...which is still showing up on the home page on my T-Mobile app.
gramps28 wrote:Si @HeavenM sees this post, she will have more insight about this.
No, s/he won’t… All s/he’ll be able to do is confirm the party line.
When you pay off the device, then you should see on your online account that the device payment plan is paid off and closed. Device unlocks are a proactive process now, so you shouldn't have to put in a request at all; especially since you paid off your phone after completing the insurance claim. You may be able to log in to your account to see the device status as unlocked. Since you only paid it off a few days ago, you might need to wait until your new bill cycle to see the status update. About 72 hours after you bill cycle date, you should see online that it is unlocked and then you can put in a non-T-Mobile sim card and restart the phone.
