Forum Discussion
T-Mobile device unlocking SCAM!
My wife lost her phone on 12/15/2023. We received a replacement phone on 12/17/2023 and provisioned it that same day. I paid off my two phones IN PERSON on 12/23/2023. I have a paper receipt for t...
fireguy_6364 wrote:i might have skipped over it but they would also need to have the IMEI corrected to the warranty replacements IMEI and not the original phone
During the exchange/claim process, the system automatically updates the IMEI on the account and device payment plan (EIP). Very rarely does an agent actually have to go in there and update it. That is why it is usually easier to unlock the phone if it is paid off después the claim is already processed and completed. The computers do all the hard work verifying all the requirements match the IMEI in use and the unlock notification is sent once they are all met.
