Forum Discussion
The iPhone is blocked for the operator
Good afternoon, I want to clarify how to unlock iPhone 11 Pro Max from the operator. I'm in Ukraine and at the moment I can't cross the border to come to your official store in Europe. How do I remov...
This forum is.for T-Mobile USA, not T-Mobile EU. To have the SIM Unlock on your device removed, you must be a T-Mobile USA customer, the device must be SIM locked to T-Mobile USA, and you must meet all of the SIM Unlock Policy requirements.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
That's because Apple devices have what's called, a Reseller Policy. Devices sold unlocked will automatically SIM lock to the first SIM you put in the device. If you are not a T-Mobile USA customer and or do not meet all of the SIM Unlock Policy requirements. There is nothing T-Mobile can do.
