Forum Discussion
The iPhone is blocked for the operator
Good afternoon, I want to clarify how to unlock iPhone 11 Pro Max from the operator. I'm in Ukraine and at the moment I can't cross the border to come to your official store in Europe. How do I remov...
This forum is.for T-Mobile USA, not T-Mobile EU. To have the SIM Unlock on your device removed, you must be a T-Mobile USA customer, the device must be SIM locked to T-Mobile USA, and you must meet all of the SIM Unlock Policy requirements.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
Oh. It's blacklisted. That's entirely different. T-Mobile only block lists devices reported lost or stolen. Maybe return the device to Amazon. A lot of devices that are reported lost or stolen end up being sold in countries where the carriers normally don't share blacklist with the US and vice versa. Only the person who requested the device be blacklisted can request it be removed.
