Unlock Alcatel Goflip 4 for any carrier

HeavenM - thanks for the reply.

To bring you up to date, three days ago 2024-04-15 11:05 I called tech support again at 800-866-2453. Same story as before "your phone will be unlocked within 72 hours". So waited 72 hours, put a Rogers (Canadian) SIM card in the phone and powered up. The phone requests an NCK code and reminds me "just one more attempt remaining". So I powered down. Then phoned tech support one more time at 800-866-2453, just now 2024-04-18 16:20. Got the same story from the phone agent. I told him that was not good enough and I'd been made the same promise at least twice before. He then promised to escalate the problem. I gave him the IMEI and phone number of the Alcatel device and told him tech support could message me using it. Also gave him my email address though I believe he already had it.

To answer your questions: I bought the phone in May 2022, almost two years ago. I paid for the phone in full at time of purchase. I got a prepaid account at that time and have kept it up ever since. I have used the phone off and on when I visit the USA. Total refills when I last added them up were more than $130 - since them have spent more.

Right now the phone is on. Even though I am in Canada and the prepaid plan does not support roaming in Canada, I am able to receive calls and texts because I have "Wifi calling" enabled, though the account balance is very low right now.

It may be that the codes I was sent were PUK codes, not NCK codes. The support people I talked to seemed to be pretty clueless and probably don't know the difference. As a result I may have wasted 9 of the allowed 10 attempts to  unlock.

Any help you can offer would be appreciated.