Forum Discussion
Unlock Alcatel Goflip 4 for any carrier
I bought an Alcatel Goflip 4 from T-Mobile almost 2 years ago. I want to use it with a sim card from a Canadian carrier when I am in Canada. I have had multiple contacts with T-Mobile tech support an...
brmdamon wrote:Hola Canadiandyva,
I originated this thread and like you, experienced considerable frustration - see my post on this thread 3 months ago starting "HeavenM - thanks for the reply". The support agents accessible by telephone are not trained on this issue and gave me nothing but misinformation. A million thanks to HeavenM who steered me to the support group at https://www.facebook.com/TMobile (as you can read above). They were able to solve the problem immediately.
You may be told that T-Mobile can do a "remote unlock" so that you do not need an unlock code. This is not true for all devices, e.g. not for my GoFlip4. You may also be given the wrong kind of unlock code. I learned to always specify that I needed a "NETWORK unlock code" (NCK). There's another kind, the PUK, which is not what you want.
Your biggest problem may be that you did not purchase the phone from T-Mobile so they may not be willing to help.
Good luck.
And they're not a Tmobile customer is another problem.
