Forum Discussion

fenton's avatar
fenton
Network Novice
Hace 3 años

Unlock iphone problom

I have contacted T-Mobile customer service (877-778-2106) and they indicated that my device has been unlocked. But I tried to wipe my device and replaced the sim card of another operator, but it still doesn't work, it's still locked, how can I do it?

 

my iPhone IMEI 351671393327807

  • tidbits's avatar
    tidbits
    Spectrum Specialist

    It may take a few hours to days for it to "work" as Apple has the final steps to send the unlock to your device.  However Apple says it's locked to a carrier like T-Mobile then you got a reseller Flex device and will need to original receipt from where it was purchased with the IMEI and talk to T-Force on Twitter or Facebook.

  • syaoran's avatar
    syaoran
    Transmission Titan

    I would try Apple.  T-Mobile makes the request to Apple and then it is up to Apple to complete the unlock request.