Forum Discussion

Kentwa's avatar
Kentwa
Newbie Caller
Hace 3 años

Any Solution to the Printer connection problems with T-Mobile Gateways?

Installed my Arcadyan KYD21 Router last Friday, and everything works fine except that I cannot get my HP 8600 printer connected. Been through multiple conversations with support, and tried everything...
  • Kensxna's avatar
    Kensxna
    Hace 3 años

    Got my Brother MCF working finally. TM gateway app showed my printer in the devices tab, but other devices couldn't  connect  to  it. Solución: 

    1 open gateway app and select network tab

    2 tap + button lower right

    3 create a new Ssid and password

    4 set frequency band to 2.4 Ghz

    5 set WPA Version to WPA/WPA2

    6 set WPA Encryption  to AES (TKIP & AES)

    7 Tap SAVE

    8 Reconfigure your printer wifi to connect to the new SSID you just created.

    9 Once connected other  devices should connect to the printer.

    Note: Before creating the new SSID , I already had separate 2.4 and 5.0 networks set up with different SSIDs.

tomwil's avatar
tomwil
Bandwidth Buff
Hace 3 años
Kentwa wrote:

Installed my Arcadyan KYD21 Router last Friday, and everything works fine except that I cannot get my HP 8600 printer connected. Been through multiple conversations with support, and tried everything including using the admin settings to separate the 2.4G and 5G gateways, plus reinstalling and resetting the printer.  Still cannot connect. Looks like either the gateway is filtering, or the printer cannot use "b/g" with no way to change to "n" on the gateway, nor is there anyway to manually add the printer IP address. Router and printer are too far apart to use an ethernet or usb-c connection. T-Mobile tech support says the gateway is working as it should and it's not a problem at their end. Unless there is a solution within the next week (15 day free trial) Its -back in the box and cancel the service. I have to be able to connect a printer. Anyone have any other ideas?

 

A couple of recent threads may help.  The Arcadyan gateway transmission mode can be changed.

 

https://community.t-mobile.com/tv-home-internet-7/hp-printer-wireless-set-up-issue-43277

 

https://community.t-mobile.com/tv-home-internet-7/advanced-settings-arcadyan-kvd21-43316