Forum Discussion

Kentwa's avatar
Kentwa
Newbie Caller
Hace 3 años

Any Solution to the Printer connection problems with T-Mobile Gateways?

Installed my Arcadyan KYD21 Router last Friday, and everything works fine except that I cannot get my HP 8600 printer connected. Been through multiple conversations with support, and tried everything...
  • Kensxna's avatar
    Kensxna
    Hace 3 años

    Got my Brother MCF working finally. TM gateway app showed my printer in the devices tab, but other devices couldn't  connect  to  it. Solución: 

    1 open gateway app and select network tab

    2 tap + button lower right

    3 create a new Ssid and password

    4 set frequency band to 2.4 Ghz

    5 set WPA Version to WPA/WPA2

    6 set WPA Encryption  to AES (TKIP & AES)

    7 Tap SAVE

    8 Reconfigure your printer wifi to connect to the new SSID you just created.

    9 Once connected other  devices should connect to the printer.

    Note: Before creating the new SSID , I already had separate 2.4 and 5.0 networks set up with different SSIDs.

Penguin09's avatar
Penguin09
Newbie Caller
Hace 2 años
Gardening girl wrote:

I'm having the exact same problem. The TMobile  Gateway won't connect to my printer. I have an Epson wireless printer and have never had a connection problem with it. I recently connected it to a new 5g Netgear router without a problem. This was before I decided to try TMibile's 14 day trial. The printer isn't the problem. Time is ticking and support has not been helpful at all. The last support person had me on hold while he watched a video on what to do. The hold music was kabuki dancer music. 
im going to go to a T-Mobile store to see if they can help. So far, I have my doubts. Has anyone who has had this issue had a resolution? 

I changed my existing network I created to wpa2 and my printer connected immediately! The only device I had to re connect was my laptop.