Forum Discussion
Canon printer will not connect to T-Mobile 5G Gateway home internet
I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attemp...
For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3). Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode. Voila! This is after a fruitless call to Tmobile tech support, which described the problem I had connecting to a printer problem, and transfer me to Cannon tech support, which never connected me to a live person, but instead directed me to their website, then hung up.
I found some advice saying I should log into my router and create a separate SSID for the 2.4 ghz band and connect my printer to that. I used the tmobile internet app to log into my router but the only choices were either the 5ghz band or the 2.4 ghz band. I have a 5g phone so I can't just change my router to 2.4 ghz because then my phone won;t have a wifi connection. Does the D371 router allow you to broadcast two bands or offer some other way to log in and check advance settings? ¡Gracias!
