Forum Discussion
Canon printer will not connect to T-Mobile 5G Gateway home internet
I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attempting setup using the Canon Wi-Fi Connection Assistant. In Network Settings, the T-Mobile network encryption type shows up as Do Not Use. Is there a way to change the encryption type on the network? Would that enable the printer to access the T-Mobile wifi? Any and all suggestion welcome. I have tried T-Mobile tech support, but they cannot help, saying it's a printer issue.
For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3). Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode. Voila! This is after a fruitless call to Tmobile tech support, which described the problem I had connecting to a printer problem, and transfer me to Cannon tech support, which never connected me to a live person, but instead directed me to their website, then hung up.
What SSW posted will probably fix it. Change the encryption to WPA/WPA2. I had a Microsoft Surface Pro tablet that wouldn't connect because of that.
SSW, you helped me, too - thanks so much!
Thank you so much! I have been struggling with this issue for a month or so on my Canon PIXMA 922 printer.
I now have a working printer. YEAH!!!
Thank you sooo much for this. Was having the hardest time figuring it out. Gracias.
Thanks SSW. Your suggestion helped me work through getting my ancient Canon MX870 connected to the gateway.
Now, on to the PIXMA 5300 printer.Toyman
Trying to connect my Canon PIXMA MX492 printer to the gateway. On the solution offered above we're told to enter the "access point name" on the printer setup. Is this the same as the gateway network name? If not, where do I find the access point name?
Access point name is the name of your wifi network.
Thanks. The instructions said to enter the access point name, then the network name and password. Seems strange to enter the network name twice.
The printer wants me to push the WPS button on the router. There is no WPS button on it!
I don’t have a screen on my Printer and even through the app it’s different seems like to get the device settings mine is the MG3600 series
