Forum Discussion
Canon printer will not connect to T-Mobile 5G Gateway home internet
I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attempting setup using the Canon Wi-Fi Connection Assistant. In Network Settings, the T-Mobile network encryption type shows up as Do Not Use. Is there a way to change the encryption type on the network? Would that enable the printer to access the T-Mobile wifi? Any and all suggestion welcome. I have tried T-Mobile tech support, but they cannot help, saying it's a printer issue.
For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3). Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode. Voila! This is after a fruitless call to Tmobile tech support, which described the problem I had connecting to a printer problem, and transfer me to Cannon tech support, which never connected me to a live person, but instead directed me to their website, then hung up.
SSW rocked it. I've been working on the connect for 2 days. Much thx for your detailed help!
OMG, thank you so much SSW! After hours of stress, I Followed your instructions and had my printer working in no time! Now to find the best security for my WiFi and devices. All Apple, with T-Mobile WF. Any suggestions appreciated!
So I did the above mentioned - My printer find the network but does not allow me to enter a password (mind you if I pick any other network listed when I search they all pop up for a password prompt) anyone have any idea?
My canon printer TS5120 will not connect to the T-Mobile box I have tried everything
I had to update my printer drivers and then it worked fine
Thanks for the share!!
So just the quick tips that through my experience is 1. Choose 2.5ghz, 2. WPS/WPS2 3. manually choose the network and type password.
¡Éxitos!
Hola.
I changed to TMobile Gateway and tried SSW's suggestions but my Canon Pixma TS6220 does not have the choices listed to try those step. I absolutely need to print and I cannot get any help from Canon and have already tried the Advanced (3 tiers up) at TMobile for over an hour with no luck.
The printer finds the Gateway but never shows the screen to enter a password.
I thought maybe I should delete the printer from my iMac “Printers and Scanners” and start over, and now it doesn’t show at all (I guess because it’s not on the network….duh)
OMG…..can someone help me in anyway?
HockeyNut wrote:
I am having the same issue and cannot get it to work using any of the solutions above. I have a Canon TR4520 and just got the T-Mobile gateway tower. I can see my Wi-Fi network; however, it doesn't let me enter a password. T-Mobile connects me to Canon, and Canon wants $20 just to speak with me. Has anyone found a solution?
same problem
The only problem with switching the WPA2/WPA3 to WPA/WPA2 is that if you have a new 5g phone it won't connect to home internet. I had to connect my old phone to switch it back. And it made me have to reset all the devices I had connected to it.
SSW wrote:
For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3). Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode. Voila! This is after a fruitless call to Tmobile tech support, which described the problem I had connecting to a printer problem, and transfer me to Cannon tech support, which never connected me to a live person, but instead directed me to their website, then hung up.
Thank you, this fixed my problem. I had absolutely no clue how to fix it 🤩
