Forum Discussion
Any Solution to the Printer connection problems with T-Mobile Gateways?
Installed my Arcadyan KYD21 Router last Friday, and everything works fine except that I cannot get my HP 8600 printer connected. Been through multiple conversations with support, and tried everything including using the admin settings to separate the 2.4G and 5G gateways, plus reinstalling and resetting the printer. Still cannot connect. Looks like either the gateway is filtering, or the printer cannot use "b/g" with no way to change to "n" on the gateway, nor is there anyway to manually add the printer IP address. Router and printer are too far apart to use an ethernet or usb-c connection. T-Mobile tech support says the gateway is working as it should and it's not a problem at their end. Unless there is a solution within the next week (15 day free trial) Its -back in the box and cancel the service. I have to be able to connect a printer. Anyone have any other ideas?
Got my Brother MCF working finally. TM gateway app showed my printer in the devices tab, but other devices couldn't connect to it. Solución:
1 open gateway app and select network tab
2 tap + button lower right
3 create a new Ssid and password
4 set frequency band to 2.4 Ghz
5 set WPA Version to WPA/WPA2
6 set WPA Encryption to AES (TKIP & AES)
7 Tap SAVE
8 Reconfigure your printer wifi to connect to the new SSID you just created.
9 Once connected other devices should connect to the printer.
Note: Before creating the new SSID , I already had separate 2.4 and 5.0 networks set up with different SSIDs.
The instructions helped me a great deal with my HP printer. Thank you for the easy to follow steps.
Kensxna wrote:
Got my Brother MCF working finally. TM gateway app showed my printer in the devices tab, but other devices couldn't connect to it. Solución:
1 open gateway app and select network tab
2 tap + button lower right
3 create a new Ssid and password
4 set frequency band to 2.4 Ghz
5 set WPA Version to WPA/WPA2
6 set WPA Encryption to AES (TKIP & AES)
7 Tap SAVE
8 Reconfigure your printer wifi to connect to the new SSID you just created.
9 Once connected other devices should connect to the printer.
Note: Before creating the new SSID , I already had separate 2.4 and 5.0 networks set up with different SSIDs.
I just got my gateway and had issues with my HP printer connecting. I followed these instructions and now it works fine. I am not sure WHY it works (technical aspects), I just know it works. Thanks!!
Gardening girl wrote:
I'm having the exact same problem. The TMobile Gateway won't connect to my printer. I have an Epson wireless printer and have never had a connection problem with it. I recently connected it to a new 5g Netgear router without a problem. This was before I decided to try TMibile's 14 day trial. The printer isn't the problem. Time is ticking and support has not been helpful at all. The last support person had me on hold while he watched a video on what to do. The hold music was kabuki dancer music.
im going to go to a T-Mobile store to see if they can help. So far, I have my doubts. Has anyone who has had this issue had a resolution?I changed my existing network I created to wpa2 and my printer connected immediately! The only device I had to re connect was my laptop.
I had the same issue with my HP ENVY 6055e printer. I got the hotspot to set up the 2.4GHz network, but I had to do it through the app on my phone. I could not do it via the website on a PC. Still waiting to see if the printer will work...
Figured it out…Connect printer to main (default) network. Connect computer, iPhone, etc. on either default or new (2.4 GHz, in my case) network. Printer appears on both networks!
Jbuntin wrote:
I did all of this, but my devices cannot see the printer even when it is connected to the Gateway.
oddly i have my printers on the 2nd network, and I can see them from the other SSID. Sounds like something else is off, its all on the same network regardless of SSID or frequency..
I did all of this, but my devices cannot see the printer even when it is connected to the Gateway.
The only option right now is to create 2 networks, one for the printers, one for the other devices.. you cna hide the network for the printers too (which is what i did), so really there is only 1 network, 2.4 and 5G and all items connect..
I have the same issue with an HP 7858 printer. It connects to the 2.4 network but none of my devices on the same network can see it.
I will be returning the Gateway if I can't figure this out. The internet connection needs to be transparent to my wife. Any kind of messing around with routers, etc. is a deal breaker.
Same issue for me, i am an IT wizard and both Brother Color LAser and a separate scanner, both very new and current machines, would connect, work for a few hours, then just stop working. They still show connected but no communication on the network.
Removing them and adding again, no solution.
I created a new SSID, LameNetwork, assigned it to 2.4GHZ and WPA2 and AES, and hidden, and both machiens connected to it and are working again. Im going to see if they keep working for a few days. There seems to be some firmware issues with the printers and the communication standard with this new Gateway, TMobile still has somethings to figure out. I will message Mike the CEO and let him know (we talk once and a while about stuff), but he needs to know his tech team needs to get his right if they want to compete as a solid home solution..
Will report back if these printers stay connected, its like they work for 3 hours, then just STOP, when using the dual band SSID and such.. the solution above worked for the time being, hoping it sticks, will report back.
