Forum Discussion
Canon printer will not connect to T-Mobile 5G Gateway home internet
I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attempting setup using the Canon Wi-Fi Connection Assistant. In Network Settings, the T-Mobile network encryption type shows up as Do Not Use. Is there a way to change the encryption type on the network? Would that enable the printer to access the T-Mobile wifi? Any and all suggestion welcome. I have tried T-Mobile tech support, but they cannot help, saying it's a printer issue.
For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3). Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode. Voila! This is after a fruitless call to Tmobile tech support, which described the problem I had connecting to a printer problem, and transfer me to Cannon tech support, which never connected me to a live person, but instead directed me to their website, then hung up.
I don't have the WPA option. Properties says WPA3-personal. ¿Qué más puedo hacer?
I found some advice saying I should log into my router and create a separate SSID for the 2.4 ghz band and connect my printer to that. I used the tmobile internet app to log into my router but the only choices were either the 5ghz band or the 2.4 ghz band. I have a 5g phone so I can't just change my router to 2.4 ghz because then my phone won;t have a wifi connection. Does the D371 router allow you to broadcast two bands or offer some other way to log in and check advance settings? ¡Gracias!
IraR wrote:
I found some advice saying I should log into my router and create a separate SSID for the 2.4 ghz band and connect my printer to that. I used the tmobile internet app to log into my router but the only choices were either the 5ghz band or the 2.4 ghz band. I have a 5g phone so I can't just change my router to 2.4 ghz because then my phone won;t have a wifi connection. Does the D371 router allow you to broadcast two bands or offer some other way to log in and check advance settings? ¡Gracias!
The "5G" of your phone has nothing to do with the WiFi bands (2.4 GHz or 5 GHz) that it can connect to….it's referring to the cellular signals it can receive (N41, N71). It shouldn't have any problem connecting to a 2.4 GHz WiFi network that you set up.
I'm still having problems connecting my canon pixma mx472 to my T-Mobile home internet. I've created another network for the printer and changed the settings on the T-Mobile internet app. I have a error connecting to the new access point
I looked everywhere for a solution. I didn't find it until SSW showed me the light and the way. I have a canon pixma mx870 and a macbook retina 2015 setup. I followed his steps and the printer, mac and me be happy. the Mac was a test subject and it did not suffer. I did all the sweating and frustration.
I saw "the printer is connected" on the printer screen. I printed one sheet and tried another copy. oh no there was no copy! after staring off into the ether, I looked up the mac menu bar. the wifi icon was dimmed. I clicked on it selected my access name and entered my password. tried a print and oh happy day it worked! I had to get away from Apple Air Print. I finally got the full printing menu but please don't ask me how I did it. but it was in the add a printer in system preferences/settings.
My canon pro 1000 works also.
I ended up getting a repeater and Wi-Fi extender and now it works
Good you got it connected. Another thing came up. I had to choose between a more secure WPA3 or wireless printing. I connected back to my original settings. I had to login but I expected that. What I didn't expect was one of my macs wasn't connecting. I moved closer to the gateway and got connected.
I had a feeling I could have more than one network. So I looked and found how to create another network. Its on the t mobile internet app under Network. I can use this network for my wireless mac with WPA/WPA2 and 2.4 GHz.
USB connected printers are heaven on earth.Yes I also had to setup another network in T-Mobile internet app for the printer using WPA/WPA2 2.4 GHZ
My printer is 10-15 years old. Maybe thats why it doesn't work with WPA/WPA3. How old is your printer? For others who may be reading this, are your printers 1-2 years old? Is there a connection issue with newer printers and other wifi connected devices?
here is another bit of grief. I'm connected with network I made but now the mac and printer are not connected. I switched to the default network and the mac and printer are working. strange days.
