Forum Discussion
T-mobile -- White mesh -- can't get it to pair -- have tried everything!
No matter what I try I cannot get the white mesh disks to pair. I have spent hours on the phone with support...I have reset factory reset my gateway, the mesh several times...and all it does is blin...
Troubleshooting suggestions - start upstream and work your way down.
Does the gateway work by itself? (Can any of your devices connect to it?)
If it doesn’t, that’s the problem.
If it does, have you tried pairing the mesh units very close to the gateway? After they pair, move them. If they still won't pair, you could try something different, such as connecting your old Wi-Fi router to the gateway with an Ethernet cable. See how far that signal reaches, and if necessary, add extenders to make your own "mesh" network.
So I was having all the issues above. I was connected to the internet and all my devices were connecting to the wifi but the mesh never did. It was white blinking never green. No matrer what i did. Resetting, restarting the modem, the mesh my phone nothing the mesh NEVER worked with or without the ethernet. I also spent HRS! In store and customer service. Swapped the mesh like 3 times they were ALL the same.
So finally someone in tmobile tech figured it out! :)
He pushed a firmware update on the modem and finally the mesh turned green and i was able to connect it to the modem via ethernet. Once that happened i unplugged it and moved the mesh upstairs. And tried to connect again. This time it didn't connect to my app but was green?
So I restarted the modem and app and FINALLY it connected! So hopefully this will work for everyone out there having issues. ¡Buena suerte!
