MESH Extender - Solid White Light

Same happened to my Mesh 4 days in. Solid white light. Contacted tech support. Instantly told me adapter needs to be replaced. Said it would be 7 days. Then said I could replace it at the store. Brought to the store and they stated they couldn't replace it in the system. Set the junk back and canceled service. Now it's either defective equipment or no one actually knows the fix since I see a lot of people having the same issue. 

My cable internet has been rock solid for decades. I just thought maybe I could save a little money, but not the case.

That was my fear all along when I switched to T-Mobile. The support and the performance. Probably headed back to Xfinity.

Same thing happened to me.. I tried troubleshooting it on my own and after everything failed I finally called tmobile to report it but they sent me to tech support of course. They just had me do all the things I already tried and spent hours doing that with no luck. Finally just told me to replace it (literally what I called for) and to take it to a store. The store acted like they were confused and didn't know what to do. Did end up getting a replacement though, which worked well for about 3 weeks. It's been solid white for about 2 weeks now. When i try reconnecting, i just go through all the steps as if its blinking white even though its not. After trying to reconnect, it ends up saying that the signal is still too poor. Ive tried moving it everywhere and even using ethernet. Same result. I dread having to go through this all over again knowing I'm not the only one on their 2nd or 3rd mesh. 

Yep just got my third mesh unit yesterday.  We'll see how long this one lasts.  The guy I spoke to at tech support said he had never heard of this issue.  I just laughed and said you should read your company's message board.

I'm on my second set of mesh routers. I'm tired of having to contact support and then to be told I need to replace the system again. This is extremely time consuming. I'm thinking about just canceling this service. They need better engineers to build this equipment . 

mrpablor wrote:

I hope T-Mobile is reading this forum.  This Mesh Wifi units just stop working for no obvious reasons.  The longest I gotten one to work is about 4 weeks.  I am convinced these units have a hardware flaw in their power protection circuitry.  Any tiny spike on voltage seems to take them out.  I say this because my second mesh unit stopped working after a power outage. This was the one that lasted 4 weeks. They go into what seems to be a standby mode where the white light blinks once a minute.  It does not connect to anything and there is absolutely nothing you can do about it.  Please fix this issue asap.  My gateway works flawless and I get great speeds.  The issue is with your Wifi Mesh units.  Its not even worth getting them replaced.

The same thing happened to me. My second mesh just stopped working today. Both my first and second sets had worked for about 4 weeks. Last time, the tech service person asked me to go to a local store for an exchange. I went to two local stores and no one had a single mesh in stock. What a great way to waste 2 hours of life! I finally got my second mesh by mail. I am thinking just canceling this service. 

I am having the SAME EXACT issue, and did everything you did!  Following this thread to see if anyone responds with a solution.   

Hey there. Is there any indicator or error in the T-Life app about your Mesh Access Point? Our Internet residencial Plus | Internet 5G residencial de T-Mobile page has a lot of great information about setting up and resetting the mesh device. The troubleshooting flows are quick and easy to follow and then they provide the contact information for the best team to help with the mesh. 

Spoke to T-Mobile this morning and was determined that the MESH EXT was defective and will need to be replaced. Of course they are out of stock. Was told to go to my local T-Mobile store which was closed due to "unforeseen circumstances" Just can't make this stuff up!