Forum Discussion
T-mobile -- White mesh -- can't get it to pair -- have tried everything!
No matter what I try I cannot get the white mesh disks to pair. I have spent hours on the phone with support...I have reset factory reset my gateway, the mesh several times...and all it does is blin...
Troubleshooting suggestions - start upstream and work your way down.
Does the gateway work by itself? (Can any of your devices connect to it?)
If it doesn’t, that’s the problem.
If it does, have you tried pairing the mesh units very close to the gateway? After they pair, move them. If they still won't pair, you could try something different, such as connecting your old Wi-Fi router to the gateway with an Ethernet cable. See how far that signal reaches, and if necessary, add extenders to make your own "mesh" network.
Jstevcam wrote:This is my mesh devices behavior and the issue, so how can I get support to send firmware update? Don't have hours to spend on phone with support. Who does?
I just called tmobile customer support who transferred me to the home internet technician. We went over everything and then he said he was going to try to push a firmware update to the modem not the mesh. I honestly do not know if the one helping me had more access than your average tech personal to overide something or see more info into my device. (i.e. a higher up ). But i do remembet being put on wait a couple times so he could talk to a higher up and see what to do next. And then eventually he was able to push it. So it could be that is something a higher up can do but not a regular tech?
Unfortunately i do not know the firmware option.
