Going to Europe

If you're usage is roaming for 50% of usage for more than 90 days Tmobile can cancel the service.

The person you talked to probably had his phone connected to wifi to avoid a cellular connection.

Your best bet is to port that number to Google voice if you plan on getting a local sim.

He did not have it connected to WIFI. 
I just got off the phone with T-Mobile support. They stated that they will NOT close any account no matter how long I will be outside the country. 
So now I do not know what to believe 🤷🏻

klind wrote:

I am going to Europe for couple of years. 
I would like to keep my US number as I use it for business also. 

In the store they told me that if I was outside the US (phone not connected to US net) they would disconnect the line. 
I talked to one person who did go to Europe from 8/2020 - 5/2022 and that worked fine. It was not disconnected. It was on a $20 plan. 
Anyone have experience with this? 

Update 7/1

I just got off the phone with T-Mobile support. They stated that they will NOT close any account no matter how long I will be outside the country. 

These reps should read the terms and condition customers sign. Tmobile can terminate excessive Roaming, international or local.

https://www.t-mobile.com/responsibility/legal/terms-and-conditions

oh I see 
Mientras se encuentre en roaming internacional, su volumen de datos podría reducirse, y su Servicio podría limitarse de alguna manera o cancelarse en cualquier momento y sin ningún aviso.
Called again. and this time the person tells me that it will be disconnected after 3 months. 
Only active military personnel has an exemption. 

You said “Your best bet is to port that number to Google voice if you plan on getting a local sim.”
I did some research on google voice and google FI. That did not seem to be a solution. 
You mean I can go to Denmark. Get a local phone/sim and then port my US number to that sim? 

Talked to another person in support. He seemed to be a little more knowledgeable. 
The solution would be to move my number to a T-Mobile Digits talk and text, $30, plan. 
Install the digits app on the phone. 
When in Europe, as long as I have WIFI or mobile data I can receive calls and text. 
Only downside is that I will not be able to receive the “reset password” etc text messages with the code you have to type in. 

If you port the line to Google voice then get a local plan with a new number then when someone calls or texts the Google voice number it will use the local plan. Not sure about roaming charges from the local carrier.

I recently moved to Arizona and didn't want to change my phone number so I got a Google voice number with the local area code to use for busines calls and it uses my Tmobile plan.