Forum Discussion
Internation Service
I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10 hours of my family vacation time trying to get someone at T-Mobile to address our « outage » I explained to the tech folks that my phone doesn't work so, you guessed it, they call me on m,y phone and leave a voice mail message.
When we go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent to Tech Support; then, I wait another 45 minutes to talk to someone - someone who has no idea how to resolve the problem.
I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven't heard from anyone.
Bottom line, I will try to be a tourist tomorrow - again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.
It was fine for me until I traveled from Lyon to Dijon today. My T Mobile initially worked but for the past 3 hours no signal. Mi AT@T was lost signal for part of my time in Dijon cut now back since returning to Lyon. Contacted T Mobile live agent who confirmed they are working on it… suggested I remove automatic selection but that did not make a difference.
My service was back when I woke up this morning then 2 hours later, it's down again. Still no service on personal and work phones (T-Mobile and Verizon).
My android has been down in Avignon for two days, my wife's Iphone went down yesterday morning. So frustrating when your data is the only way that you planned to travel and find places to visit.
And mine is down again, in Nice…Ugh
the only thing that makes me feel better is knowing that it’s ATT, Verizon and Tmobile w the issue and not just Tmobile.
Cholutecano wrote:
the only thing that makes me feel better is knowing that it’s ATT, Verizon and Tmobile w the issue and not just Tmobile.
It is also affecting Canadian carriers as well. Roaming in Canada seems fine, at least for some. I am currently in Toronto and am not having any roaming issues but I have seen others report issues in other forums roaming up in western Canada.
Service is down again from one hour
When my service disappeared in Marrakech, Morocco I thought it was because my 5 gigs of data was gone, so I purchased another data pass at $50. I would like to request at least a partial refund for this, as there is still zero service after two days with apparently no end in sight.
we have same issue in Casablanca Morocco, I called in they said they are aware of the issue, 4 of hour line are not working.
Aouziw wrote:
we have same issue in Casablanca Morocco, I called in they said they are aware of the issue, 4 of hour line are not working.
I expect T-Mobile is investigating the usual suspects.
