Forum Discussion
Internation Service
I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10 hours of my family vacation time trying to get someone at T-Mobile to address our « outage » I explained to the tech folks that my phone doesn't work so, you guessed it, they call me on m,y phone and leave a voice mail message.
When we go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent to Tech Support; then, I wait another 45 minutes to talk to someone - someone who has no idea how to resolve the problem.
I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven't heard from anyone.
Bottom line, I will try to be a tourist tomorrow - again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.
Just spoke AGAIN to customer service. I mentioned another person was having problems and they confessed this is a worldwide issue. So thank you Vladimir Putin.
I was working with the CEO Response personnel. Basically, T-Mobile uses cell service with French carriers. However, there is no contractual basis to ensure connectivity with T-Mobile. T-Mobile cannot provide international service directly and must rely on other carriers. I hope none of our Olympians have T-Mobile. They told me to read the fine print in their contract. They confirmed that some of the carriers in Paris are down.
I am having same issue. Need help
Same hear, I have been in Europe for 3 weeks today dat goes out and all they can do is tell me to check settings etc, they have worked for the last 3 weeks, T mobile is too big Marketing is the tail that wags the dog, all they care about is sales, not fulfilment, will but a local SIM card tomorrow and after 25 years cancel T mobile service, PS on hold now for 50 minutes. I guess being a German company they do not know how to spell service, keeping customers is how you make profits not churning them,
YES! I have been having this problem all afternoon today in central Paris. I’m traveling tomorrow which will be a disaster unless this problem is fixed.
TMobile service just puts me on hold while they ‘change me to a different tower’ whatever that means, as I’ve been all over town trying to fix this.
I'm glad to find out I'm not the only one who has had a nightmare experience with T-Mobile. Two weeks ago, I made the mistake of signing up with T-Mobile Internet. The first week went fine, but since then it's been just horrible. I lose connectivity every few minutes on my TV and phone. I've reset my modem dozens of times and reset my network connection on my phone several times a day. I've contacted the help desk twice and all I'm told is that something is wrong with the tower near me. I'm less than ½ mile from the tower! If something is wrong, fix it! Definitely looking for a different carrier. T-Mobile is just awful.
