Forum Discussion
International Data Pass not working when re-purchased
I was traveling in Europe in October and purchased an international data pass. It worked well but I ran out of data toward the end of the trip. I purchased another 5 GB (or perhaps 15, I forget). I r...
Hi, have you contacted customer service? Were you able to get any support? I am having the same issue in the UAE.
Actually I did and got it resolved. Steps for an iPhone:
- go to settings > general > transfer or reset iPhone > reset > reset network settings. Click that and proceed. It won't delete anything important (pictures, apps, etc.)
- Your phone will restart. After this, go to settings > cellular > cellular data options > turn "data roaming" on.
- You should be all set now! Apparently this process removes the connection to the cellular network/tower and the memory of this connection and when it's forced to reconnect, it fixes the issue. Worked for me! You will need to reconnect to previously-saved wifi networks just FYI.
