Forum Discussion
Changing mind about new phone.
If I were to change my mind about a newly purchased device, could I return it to the store and swap it for a cheaper phone with store credit? I know T-mobile will refund you but I've read it tak...
¡Hola, @jdmccar95!
snn555 made a few great points. You can also find all the info needed about returning a new device here: Devolver un teléfono nuevo. Let us know if you have any other questions.
I believe you need to return it the same way you bought it. If you bought it online it has to be returned to the warehouse and if in-store back to the stores stock. There is a restocking fee as well.
but yes you can exchange your phone it just depends on the level of Hassle and the price difference and the restocking fee.
