Forum Discussion
Gateway is NOT dual band, plug and play.
Gateway advertised as dual band, plug and play. Only one 5G network available. How is this dual band?
INSTRUCCIONES
You can have several Wi-Fi networks on the gateway. You want to leave the default network alone (2.4 & 5 GHz; WPA2/WPA3 and AES security) and add a second, dedicated 2.4 GHz network. This second network is for devices that can’t connect to the default network.
Add the second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app on your phone. For this new network, set the band to 2.4 GHz and set the WPA version to WPA/WPA2. (The encryption will automatically change to "TKIP & AES") Try connecting your device to this second network. Use the default network for your other devices, as much as possible. Note that WPA/WPA2 (on the second network) is less secure, so I recommend setting this network to be Hidden. You can Hide it after you get your devices connected to it.
Here are the T-Mobile support instructions for how to add the second network with the app.
Android How to create additional Wi-Fi networks | App T-Mobile Internet | Android | Asistencia de T-Mobile
iOS How to create additional Wi-Fi networks | App T-Mobile Internet | iOS | Asistencia de T-Mobile
Main instructions
I didn’t miss that. I said, the ZTE phone won’t connect?
Please read my posts very carefully. I am highly confident that if you do these steps. you will be able to connect your phone and your PC to the second network which you will create. Then you will be a happy camper. Really.
EDITED TO ADD: Are you saying the ZTE phone is how you manage the Gateway? If that is the case, I suggest having a friend or neighbor come over and try to connect to the existing gateway network. Have them download the T-Mobile app. Do the steps on their phone. Once you can connect your phone to the gateway, you shouldn't need your friend anymore.
