Forum Discussion
Home Internet Port Forwarding working in 2021?
I see a couple threads talking about port forwarding not working and I still can't seem to get mine working. Is anyone having any success with new hardware or contacting support?
We shouldn't have to buy a VPN to use the internet we pay for. I need port forwarding as a basic ability. It seems this used to be a feature on the older models and this new 5G one can't do it.
The support for this service has been absolute garbage. Long hold times, many transfers, to people who don't know anything, hang up on you, and barely speak English. It seems they are given no real way to help customers when you say you have a problem. They are like Fedex agents and just make things up and lie to make you happy. They will say they will send techs to the tower, or they will fix the problem, or they will send a replacement router, or they will call back and it's clearly just all lies. Nothing changes and they never call back and they never send the router.
I was promised this would be 5G internet and then when I get it they now claim 5G is upgrading in my area with no estimate to when it will happen. So they just lie to get customers. The sales agents don't know the difference between 5G and 5Ghz wifi.
Speeds have been very inconsistent and so has latency. 2-10mbps is common with a max of 80 being the highest I have ever seen. 100ms ping is also common. Have to reboot the router randomly to get internet back. Even with 5 bars of signal speeds can be slow and sometimes 3 bars gets more speed.
No port forwarding is the icing on the crapcake. $50 a month can get better/faster/more consistent service from verizon fios with 1/5th the latency and port forwarding. Too bad I live in an area where 1 local company has a complete monopoly.
