Phone Not Ringing

Is your volume turned down to silent?  Do you have Do Not Disturb enabled?

Volume is on. Do not disturb is off.

Is your device connected to an external source via Bluetooth?  Do your volume levels look like this?  

No, my phone is not connected to any Bluetooth. I do in time want to connect my car to bluetooth, but right now it's not on.

Have you tried rebooting the device?  Do you have any quiet hours defined or a silent schedule enabled?

Yes, I rebooted it and I do not have a schedule for it not to ring. I'm going to a store today to see if they could help.

ALL FIXED!!!!!!!!!!!!!!!!!

To make a long story short. My cousin had to go to her Verizon store in MI to find the answer.When she called it went straight to voice mail but the Verizon guy figured it out and said it is a common problem with Samsung phones So here are the steps……

Download the blue head google contacts to your phone. You probably already have this contact list but if not go to the Google Play store and say "google contacts".Then download. Click on the contact your having trouble with and scroll to the bottom where it says "route to voice mail. Make sure it is set to

“route to voice mail” and that is it.

I went to a local T Mobile store and the idiot just said it was a tower problem but did check my phone with his and said it is a Verizon problem-NO HELP AT ALL!!!!!

Thank God my cousin went into the Verizon store!! Problem solved!!!! 

😀😀😀